Privacy policy

1. Information we collect

We collect information you provide directly to us, including:

• Account information (name, email address, brokerage)
• Profile and preferences you configure within the Service
• Content you input into the Service (prompts, client details you share)
• Communications you have with us

We also collect certain information automatically when you use the Service, including usage data, device information, and log data such as IP address and browser type.

2. How we use your information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Personalize your experience and your agent's behavior
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve the Service

3. Information sharing

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as cloud infrastructure providers and analytics services. These providers are contractually obligated to use your information only as directed by us and to protect it appropriately.

We may also disclose your information if required by law or if we believe disclosure is necessary to protect the rights, property, or safety of Mentagent, our users, or the public.

4. Data storage and security

Your data is stored on Google Cloud infrastructure and protected using industry-standard security measures including encryption at rest and in transit. We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.

5. AI and your data

Content you input into the Service may be processed by AI models to generate responses. We do not use your personal client data to train our underlying AI models without your explicit consent. Aggregated and anonymized usage data may be used to improve the Service.

6. Your rights and choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and personal data
• Opt out of non-essential communications
• Export your data in a portable format

To exercise any of these rights, contact us at privacy@mentagent.com.

7. Cookies

We use cookies and similar tracking technologies to maintain your session and preferences. You can control cookie settings through your browser, though disabling cookies may affect the functionality of the Service.

8. Children's privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy, please contact us at privacy@mentagent.com.